⑴ 如何处理客人投诉英语
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How to cope with customer complaints
⑵ 酒店投诉信英语
Dear Sir,
I checked in your hotel on (日期）. During my staying there, something made me feel uncomfortable:
1. When I checking in, the receptionist complained that I didn't
make a reservation. But, is it neccessary to make reservation for each time?
2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.
3.The service for guest room was too slow, and their staff was in a bad service attitude.
As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.
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⑶ 对酒店存在的问题进行投诉的英语作文
Dear Manager, I had booked a room in your hotel before I came to Guangzhou on business.But when I checked in,I was kept waiting for half an hour.What's worse,when I was showed to my room,I found something was wrong with the toilet and the air-conditioner couldn't be used.So I am writing to you to ask for good service."Customer is God",right?Now,i want to change the room .Or else,i would rather refund the money. I am looking forward to your satisfactory reply!
⑷ 怎样用英文写酒店投诉信how to write a complaint letter to a hotel
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution., if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
⑸ 求英语对话一篇——酒店投诉处理，一名接待员，一名客人，投诉时经理不在酒店
客人: Hey, waiter, come here.
嘿，服务员，过来。
服务员: What is the matter,sir?
怎么了，先生？
客人: I have a complaint. Please ask your manager here.
我要投诉，找你们经理来。
服务员: Sir, is there anything unsatisfying?
先生，有什么地方不满意吗？
客人: Look at the soup, there is a fly floating over it.
看这汤，上面漂着一只苍蝇。
服务员: That is impossible, I have checked it carefully.
不可能啊，我仔细检查过了呀。
客人: Anyway, I want to see your manager.
不管怎样，我要见你们经理。
服务员: OK, I go to find our manager.
好，我去找经理。
客人: I need you give me a reasonable explanation.
我需要你们给我个合理的解释。
服务员: We will, please wait a moment.
会的，请稍等。
⑹ 遇到客人投诉怎么处理的英语作文
我有一个问题。。。。
Is the contract ready yet?
请问合约准备好了吗？
Have you sent that order yet?
请问你将订单送出了吗？
We seem to be missing the June payment.
我们好象还没有收到六月份的付款。
Could you check to see if you sent the full shipment?
可否请你核查一下是否发出了全部的货物？
现在让我们跟着老师一起来练习以上的句型。
I have a query…
Is the contract ready yet?
Have you sent that order yet?
We seem to be missing the June payment.
Could you check to see if you sent the full shipment?
在刚才这部份的对话中，哈维对杰夫怠慢工作的态度很不以为然。他向杰夫解释了为什么必须在当天完成合约的起草工作。在这种情况下我们还可以使用下列句型：
It’s very urgent.
此事很紧急。
We needed it yesterday.
其实我们昨天就需要它了。
We’re waiting on that T.T.
我们正在等待那笔电汇。
好，现在我们跟着老师一起来练习这些句子。
It’s very urgent.
We needed it yesterday.
We’re waiting on that T.T.
好，练习就先做到这里。我们继续学习对话的内容。哈维没有接受杰夫懒散的工作方式，要求他必须要在限期之前完成合约的起草工作。哈维说：
Harvey: So I’ll expect it on my desk by four.
哈维： 所以我要在四点钟以前收到这份文件。
在为对方设定最后期限时我们还可以使用下列句型。
We’ll need it by the weekend.
我们需要在周末之前得到它。
We can give you only two more days.
我们只能再给你两天的时间。
请跟着老师一起来练习这些句子。
⑺ 英语酒店投诉信
Dear Manager, I would like to inform you of unpleasant experiences ring my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me. The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts. I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions. Cell phone: 1234567890 Sincerely yours,(Signature) Bob Smith (print)
⑻ 给酒店投诉部门打电话的英语对话
C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good evening. Front Office . Can I help you？
晚上好，这里是前台。有什么可以为您效劳？
G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room.
我是 1588 房的史蒂文，刚入住的，我对房间不满意。
C：May I know what is wrong？
请问有什么问题吗？
G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel.
房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文先生。我马上派一个服务员拿空气清新剂来，并且为您重新整床。
我们为给您带来不便道歉。
G：That’s fine. Thank you.
好吧，谢谢。
C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me .
不客气，史蒂文先生。我叫杰克，如有什么我能效劳的，请尽管给我电话。
顾客投诉各类问题。
1) There is no hot water/water boiler.
没有热水/煮水器。
2) The room is in a smell/too noisy.
房间一团糟/太吵了。
3) The window curtain is full of st.
窗帘积满了灰尘。
4) The pillow cases are stained.
枕头套上有污渍。
5) The bathtub/water closet is dirty.
浴缸/抽水马桶是脏的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水马桶堵住了。我一冲水，水就冒出来。
7) There are no towels/toiletry items/toilet paper in the bathroom.
卫生间没有浴巾/洗浴用品/厕纸。
8) My necklace /watch/wallet is missing.
我的项链/手表/钱包不见了。
9) Get me your manager！
把你们经理叫来。