① 如何用英语来投诉和道歉
如何用英语投诉和道歉对话：
A: Oh, excuse me. I just spilled my coffee on your carpet.
B: Don't worry about it.
A: Anyway I want to pay for the cleaning.
B: It's no big deal.
A: I hxdye been waiting for Mr. T. Carpenter for thirty minutes.
B: I'm sorry, but he's still in a meeting.
A: Well, how much longer do you think he will be?
B: Oh, he should be finished soon.
A: I'm sorry I got angry at you at the party.
B: That's too bad. Everyone will be disappointed.
A: I'm sorry if I've caused any problem.
B: No, no problem at all.
A: I'm sorry I'm late. Hxdye you been waiting long?
B: No, I just got here.
A: Oh, I'm terribly sorry, sir. Are you all right?
B: I'm all right. Don't worry.
A: Ouch!
B: Oh, I beg your pardon.
提纲
一、投诉的原因。
事情的经过。
自己的希望。
二、为什么 道歉
犯过失的过程，原因等
希望对方原谅
② 关于投诉的英语对话
⊙﹏⊙b汗 http://..com/question/156998258.html
③ 求帮忙写一篇英语情景对话 关于东西有质量问题的一个投诉电话 时长3分钟的 高分悬赏啊
Excuse me, I have some problems,can you help me?
With pieasure and what is you problme?
I bought the watch two days ago ,however, it does not work.
Does it break up or lose the power ?
It is impossible.can you repair it?I need it for my test.
Ok,we will try our best to repair it.
Thanks a lot.
好像有点短，你自己在扩充一回下吧答
④ help !关于投诉的英语对话…
“i wanna make a complain about my garment shrank after being drycleaned at your shop.”一般干衣抄店的人都会袭问你之前有没有注意到衣服上面的“washing instruction"?哪怕你没有，你也不用怕，因为据我知道都是干衣店的责任，在接单的时候会检查或者问你是否注意上面的干洗标签？ 能否干洗？你也可以反问他们：“ im sure its your job to read all the washing instruction labels before wash?"如果他们仍然没法给你满意答案，你可以说“i am not happy about your service at all, can i speak to your manager? i want my compensation!" 呵呵 GOOD LUCK
⑤ 给酒店投诉部门打电话的英语对话
C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good evening. Front Office . Can I help you？
晚上好，这里是前台。有什么可以为您效劳？
G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room.
我是 1588 房的史蒂文，刚入住的，我对房间不满意。
C：May I know what is wrong？
请问有什么问题吗？
G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel.
房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文先生。我马上派一个服务员拿空气清新剂来，并且为您重新整床。
我们为给您带来不便道歉。
G：That’s fine. Thank you.
好吧，谢谢。
C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me .
不客气，史蒂文先生。我叫杰克，如有什么我能效劳的，请尽管给我电话。
顾客投诉各类问题。
1) There is no hot water/water boiler.
没有热水/煮水器。
2) The room is in a smell/too noisy.
房间一团糟/太吵了。
3) The window curtain is full of st.
窗帘积满了灰尘。
4) The pillow cases are stained.
枕头套上有污渍。
5) The bathtub/water closet is dirty.
浴缸/抽水马桶是脏的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水马桶堵住了。我一冲水，水就冒出来。
7) There are no towels/toiletry items/toilet paper in the bathroom.
卫生间没有浴巾/洗浴用品/厕纸。
8) My necklace /watch/wallet is missing.
我的项链/手表/钱包不见了。
9) Get me your manager！
把你们经理叫来。
⑥ 被骚扰投诉和解决的英语对话
被投诉骚扰之后，可以通过拨打电话，然后去追回自己的权益
⑦ 关于买卖投诉的长篇英语对话
投诉冷气机不好
A,a customer,is complaining to B,the saleman,about the quality of her newly-bought air conditioner.
A: Excuse me, may I talk to the manager please?
B: He is not here at the moment. See if I can help you?
A: I bought this air condtitioner two weeks ago. It worked pretty good for a week. Then I started to hear this big noise which drives me nuts.
B: Let me take a look. Ok?
A: Thank you.
B: You are welcome. I am sorry about what you went through. Do you still have the receipt?
A: Yes, it is right here.
B: According to the store policy, you may return it and have your refund within 15 days. You want to return it and have a different one?
A: No. I want to look around and make sure I pick a good one.
B: ok. Whenever you are ready, you are welcome to pick a different brand. I think Haier is the best. Trust me.
A: Oh yeah? All right, I will think about it. Thank you so much.
B: take care!
⑧ 投诉手机产品（服务）的英文对话 至少10句
---May I help you ,sir?
---Yes.I just bought this phone here this morning.
---Anything wrong with it?
---Yeah,when i got home I found that it can't make phone calls,which made me very angry.
---Did you charge the battery?
---YEs, I did.There must be something wrong with it .
---Calm down,sir.I will check it for you ,please have a seat and wait for a moment.
---OK.
---All right ,sir.Here is the problem.you did't even get a SIM card.
⑨ 如何解决餐厅客户投诉问题英文三分钟对话的
关於上错菜的投拆(complains about the wrong order)
G: Waiter. This isn’t what I
ordered!
侍应生。这不是我点的菜！
W: I’m very sorry, sir. What was your
order?
真对不起，先生。您点的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我点的是咖哩鲜虾，不是咖哩牛肉！
W: I see, sir. I’ll bring you some at
once.
我明白了，先生。马上给您送来。
W: Your curry, sir. I’m very sorry for the
mistake.
您的咖哩，先生。抱歉弄错了。
G: Yes, please be more careful in the
future!
嗯，今後可要当心点！
W: I will, sire. I hope you enjoy your
meal.
我会的，先生。请慢用。
关於上菜过慢的抱怨(complains about a late order)
G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn’t
come.
Why is it taking so long?
侍应生，我至少在三十分钟前点的菜，到现在还没来。为什麽要这麽久？
W: I’m
very sorry, sir. I’ll check your order with the
Chef.
真对不起，先生。我会和主厨核对您点的菜。
G: Please do any hurry up! I’ve got an
appointment in fifteen minutes.
请快一点！十五分钟後我有个约会。
W: Just a moment,
please
请稍等。
(brings order上菜)
W: Your meal, sir. We’re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽搁了。请享用您的午餐。
沉着应对
1.
当你听不懂客人的意思时: 对不起,我不明白,让我找我们领班/经理帮您的忙
I’m sorry .I
don’t understand .May I ask the captain /Manager to help you .
2.
当你不明白客人的意思时: 对不起,我不明白,您可以让我看看吗
I’m sorry .i don’t understand ,Will you please
show me that.
3. 当客人提出的要求,你不能答允时,说:非常抱歉,我们不允许这样做的
I’m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求时,说: 恐怕不行,很遗憾
I’m afraid not
,unfortunately.
5. 当客人向你致谢时,说: 很高兴为您服务,或请别客气/很乐意效劳
My pleasure ./You are
welcome/Glad to be of service
6. 能答应客人的要求时.可迅速答应时: 当然可以先生/太太 我马上拿来先生/太太
立刻办
Certainly, sir/madam. I’ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答应客人的要求致歉时: 非常抱歉.恐怕我们没有
I’m sorry .we don’t
have…..
用电话询问遗失物件时的英语会话
G:Is that the Coffee Shop?
请问是咖啡厅吗？
W:Yes,
it is. May I help you?
是的，需要我效劳吗？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在贵餐厅用餐时把眼镜遗落在那边。您们有没看到？
W:May I have your name,
please?
请问您贵姓？
G:Yes, it’s Talbot.
我姓台伯。
W:Could you describe
them, please?
请描述那副眼镜的外形好吗？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角质镜框女用眼镜，蓝色镜片。
W:Could
you hold the line, please? I’ll check for you.
请不要挂断好吗？我查查看。
W:I’m very
sorry to have kept you waiting. We have found your glasses,
ma’am.
劳您久等了。我们找到您的眼镜了，太太。
G:Wonderful. I’ll come to pick it
up.
太好了，我会过来取回。
W:Could you come to the Cashier’s Desk at the
entrance?
请到入口处的出纳台拿好吗？
G:Fine. Thank you very
much.
好的。谢谢您。
W:You’re welcome,
ma’am.
不客气。
请客人稍候时的英语会话
Dialogue: W = Waiter 服务生G = Guest
客人
W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，欢迎光临黎昌海鲜大酒楼。
G: Good evening. 早。
W: How many persons,
please?请问有几位？
G: A table for three, please. 三位。
W: I’m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐满了。您介意等到有空位吗？
G: Well, how long will it take？ 要等多久？
W: I’m not
sure. But we’ll get a table ready as fast as we can. 我不确定。但我们会尽快帮您把位子准备好。
G:
OK, then I’ll wait. 好吧，我等一会儿。
W: May I have your name, please? 请问贵姓？
G:
Yes, It‘s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
谢谢您，安德生先生。要不要到那边坐，有空位时我再叫您。
G: Fine. Please don’t forget! 好的。请别忘了！
W: I
won’t, sir. (a table becomes vacant) 先生，不会的。（有一张空桌时）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，现在有位子了。这边请。谢谢您的等候。
G: That’s ok.
没关系。
⑩ 关于商品质量投诉的英文情景对话
"where is your boss?I'll complain!"
"I am the boss. what can I do for you."
"look, this is what you have done. How dare you name yourself a laundry expert?"
"I'm so sorry!I just forget to ask my employees not to wash ropes.
"Good, but the most important thing is what I brought here is a sheet!"