❶ 如何解决餐厅客户投诉问题英文三分钟对话的
关於上错菜的投拆(complains about the wrong order)
G: Waiter. This isn’t what I
ordered!
侍应生。这不是我点的菜！
W: I’m very sorry, sir. What was your
order?
真对不起，先生。您点的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我点的是咖哩鲜虾，不是咖哩牛肉！
W: I see, sir. I’ll bring you some at
once.
我明白了，先生。马上给您送来。
W: Your curry, sir. I’m very sorry for the
mistake.
您的咖哩，先生。抱歉弄错了。
G: Yes, please be more careful in the
future!
嗯，今後可要当心点！
W: I will, sire. I hope you enjoy your
meal.
我会的，先生。请慢用。
关於上菜过慢的抱怨(complains about a late order)
G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn’t
come.
Why is it taking so long?
侍应生，我至少在三十分钟前点的菜，到现在还没来。为什麽要这麽久？
W: I’m
very sorry, sir. I’ll check your order with the
Chef.
真对不起，先生。我会和主厨核对您点的菜。
G: Please do any hurry up! I’ve got an
appointment in fifteen minutes.
请快一点！十五分钟後我有个约会。
W: Just a moment,
please
请稍等。
(brings order上菜)
W: Your meal, sir. We’re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽搁了。请享用您的午餐。
沉着应对
1.
当你听不懂客人的意思时: 对不起,我不明白,让我找我们领班/经理帮您的忙
I’m sorry .I
don’t understand .May I ask the captain /Manager to help you .
2.
当你不明白客人的意思时: 对不起,我不明白,您可以让我看看吗
I’m sorry .i don’t understand ,Will you please
show me that.
3. 当客人提出的要求,你不能答允时,说:非常抱歉,我们不允许这样做的
I’m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求时,说: 恐怕不行,很遗憾
I’m afraid not
,unfortunately.
5. 当客人向你致谢时,说: 很高兴为您服务,或请别客气/很乐意效劳
My pleasure ./You are
welcome/Glad to be of service
6. 能答应客人的要求时.可迅速答应时: 当然可以先生/太太 我马上拿来先生/太太
立刻办
Certainly, sir/madam. I’ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答应客人的要求致歉时: 非常抱歉.恐怕我们没有
I’m sorry .we don’t
have…..
用电话询问遗失物件时的英语会话
G:Is that the Coffee Shop?
请问是咖啡厅吗？
W:Yes,
it is. May I help you?
是的，需要我效劳吗？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在贵餐厅用餐时把眼镜遗落在那边。您们有没看到？
W:May I have your name,
please?
请问您贵姓？
G:Yes, it’s Talbot.
我姓台伯。
W:Could you describe
them, please?
请描述那副眼镜的外形好吗？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角质镜框女用眼镜，蓝色镜片。
W:Could
you hold the line, please? I’ll check for you.
请不要挂断好吗？我查查看。
W:I’m very
sorry to have kept you waiting. We have found your glasses,
ma’am.
劳您久等了。我们找到您的眼镜了，太太。
G:Wonderful. I’ll come to pick it
up.
太好了，我会过来取回。
W:Could you come to the Cashier’s Desk at the
entrance?
请到入口处的出纳台拿好吗？
G:Fine. Thank you very
much.
好的。谢谢您。
W:You’re welcome,
ma’am.
不客气。
请客人稍候时的英语会话
Dialogue: W = Waiter 服务生G = Guest
客人
W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，欢迎光临黎昌海鲜大酒楼。
G: Good evening. 早。
W: How many persons,
please?请问有几位？
G: A table for three, please. 三位。
W: I’m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐满了。您介意等到有空位吗？
G: Well, how long will it take？ 要等多久？
W: I’m not
sure. But we’ll get a table ready as fast as we can. 我不确定。但我们会尽快帮您把位子准备好。
G:
OK, then I’ll wait. 好吧，我等一会儿。
W: May I have your name, please? 请问贵姓？
G:
Yes, It‘s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
谢谢您，安德生先生。要不要到那边坐，有空位时我再叫您。
G: Fine. Please don’t forget! 好的。请别忘了！
W: I
won’t, sir. (a table becomes vacant) 先生，不会的。（有一张空桌时）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，现在有位子了。这边请。谢谢您的等候。
G: That’s ok.
没关系。
❷ 帮忙翻译一句英文：处理客户投诉，查找问题原因，制定改善方案 用英文怎么说 在线等
Handling customer complaints, invesitigating the causes for complaints, and developing improvement action plans.
❸ 英语作文,假设你是一家餐厅老板,接到客人投诉餐厅价格昂贵你会如何处理,请给
需要多和顾客进行沟通。
要把价格很贵的原因解释清楚。
❹ 餐厅客人投诉怎么处理英文
餐厅客人投诉怎么处理
英文翻译
How to deal with the complaints from the restaurant guests
❺ 回复一封饭店顾客的投诉信(英文回复)
到底投诉的是什么事情啊？
无论什么原因都要首先道歉：apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下来要针对具体事情答专复的
……
最后属表示感谢
thank you for reading!
sincerely yours XXX
❻ 遇到客人投诉怎么处理的英语作文
我有一个问题。。。。
Is the contract ready yet?
请问合约准备好了吗？
Have you sent that order yet?
请问你将订单送出了吗？
We seem to be missing the June payment.
我们好象还没有收到六月份的付款。
Could you check to see if you sent the full shipment?
可否请你核查一下是否发出了全部的货物？
现在让我们跟着老师一起来练习以上的句型。
I have a query…
Is the contract ready yet?
Have you sent that order yet?
We seem to be missing the June payment.
Could you check to see if you sent the full shipment?
在刚才这部份的对话中，哈维对杰夫怠慢工作的态度很不以为然。他向杰夫解释了为什么必须在当天完成合约的起草工作。在这种情况下我们还可以使用下列句型：
It’s very urgent.
此事很紧急。
We needed it yesterday.
其实我们昨天就需要它了。
We’re waiting on that T.T.
我们正在等待那笔电汇。
好，现在我们跟着老师一起来练习这些句子。
It’s very urgent.
We needed it yesterday.
We’re waiting on that T.T.
好，练习就先做到这里。我们继续学习对话的内容。哈维没有接受杰夫懒散的工作方式，要求他必须要在限期之前完成合约的起草工作。哈维说：
Harvey: So I’ll expect it on my desk by four.
哈维： 所以我要在四点钟以前收到这份文件。
在为对方设定最后期限时我们还可以使用下列句型。
We’ll need it by the weekend.
我们需要在周末之前得到它。
We can give you only two more days.
我们只能再给你两天的时间。
请跟着老师一起来练习这些句子。
❼ 如何处理客户投诉答案英文
How to deal with file of costumer complaints? How to cope with file of costumer complaints?
❽ 如何用英语处理客户投诉
首先你要读懂顾客投诉的点在哪，比如不满意产品哪些地方。
再了解问题之后，尝试为客户解决问题。
最后，希望得到理解,~最后给一篇范文~
Dear Mr. Wang,
My name is Wu Gang, the General
Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us about these problems.
As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!
Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!
Sincerely, Wu Gang.
❾ 回复顾客投诉的英语作文
到底投诉的是什复么事情啊？
无论什么制原因都要首先道歉：apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下来要针对具体事情答复的
……
最后表示感谢
thank you for reading!
sincerely yours XXX