A. 亚马逊产品侵权如何处理
如果卖家们遇到了店铺投诉、被封号甚至被判处罚金的情况，很有可能是造成了知识产权的侵权，具体的应对方案如下：
1、确实侵权的情况
1）下架遭到投诉的产品。主动删除已发布的类似产品，避免再次被投诉；并做好PayPal账号及时提现，减少财产损失。
2）联系投诉方，请求和解。多渠道查找（如利用Google找到他们的品牌网站和联系邮箱、查找投诉方Facebook的公司页面等），主动联系投诉方，诚恳道歉并对其说明情况，主动提供赔偿，争取对方撤诉。
3）委托律师处理。如对方没有回应，建议委托有处理相关案件经验的本地律师帮忙处理，须提供以下材料：
①原告律所，如GBC/Keith/SMG/EPS等；
②冻结平台账号信息：店铺名称，所有者姓名，PayPal账号及其冻结金额(USD)；
③侵权产品售卖链接；
④侵权产品销售总金额和历史记录（订单详情截图）；
⑤被告联系地址(个人住址或办公地址)；
⑥供应商信息(店铺名或网址、联系地址)
4）权衡后可应诉。如和解金额过高，条件过于苛刻，可考虑应诉，法院可能会将赔偿金降至合理金额。
5）放弃店铺。如果被冻结的资金不多，可以选择不和解也不应诉，放弃店铺。过了应诉期后，原告会继续向法院提交缺席审判申请，法院会给被告一定的时间应诉，规定时间内若被告依然没有回应，那么法院就会下发缺席判决，账户的钱还是会被划走，店铺也就无法运营了。
新店铺一定要注意使用全新的资料，因为只要是和之前店铺存在关联的信息，都会面临再次被追诉的风险。
2、针对恶意投诉
1）查清楚对方的商标专利申请情况，自证产品不构成侵权并与亚马逊交涉，使产品恢复上架。
2）考虑对竞争对手的知识产权提无效，以迫使其自动撤诉。
3）必要时请律师代为沟通。
B. 如何向Amazon发起侵权投诉
如果你已经向Amazon市场所在国家/地区的知识产权注册属递交了专利申请，拿到专利申请证书后，你将可以开始对在Amazon销售你同样商品的卖家提起投诉。
注意，你需要提供以下信息：
带签字的投诉书（电子／邮寄）;
描述侵权的依据; ›侵权的Listing网址；
›版权方的详细地址、电话、Email，需要与专利申请人一致； ›
说明对方在版权方不知情的情况下盗用了你的版权； ›
说明你是版权方或版权方授权对相关问题提起投诉；
›附件：专利受理回执、专利受理截图 ›
投诉信的模版
Date: 日期
To Whom It May Concern,
We are writhing this email to report a violation of our Patent Rights.
We are the designer of the following proct(s)：
你的产品标题
You may read attachments and see that we have filed our patent at the Patent Office, and the registration details are as below:
Patent Number (Registration No. 专利批号）
Patent Owner's Name: 专利注册人
Patent Owner's Phone No.: 专利注册人电话
Patent Owner's Email Address: 专利注册人电子邮箱
But we noticed our procts have already been sold on Amazon withour our permission, you may also compare the procts sold by the 3rd parties on Amazon to our design drawing in the attachment, and you will find they are exactly the same!
Therefore, we would ask you to remove the following listing(s) on Amazon, and we reserve our rights to take any legal action hereafter.
要投诉的Amazon产品链接
要投诉的Amazon产品链接
要投诉的Amazon产品链接
Thank you and looking forward to your reply!
Kind regards,
专利所有人署名
C. 收到亚马逊警告信被告侵权，该怎么办
专业解封因帐号侵权被封，帐号重开才收费，成功率90%有意请联络我。
D. 求亚马逊侵权，ODR，假货封店的申述模板
下方是一件成功拿回销售权 的申诉信供参考：
Dear Amazon Seller Performance Team.
We understand that recently our performance as a seller on Amazon, com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.Unfortunately, we
changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare ring the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1.Review a 11 of procts to make sure that the pictures and descriptions are accurately match with our procts.
2.Most importantly, we wiII complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quaIity customer service.
信件中提到了关于造成如此状况的原因，还有给予准确的时间范 围。并且将补救措施以条列式清楚简明的回答给亚马逊官方，这些都是值得借鉴参考的部份。
E. 亚马逊侵权申诉亚马逊侵权申诉怎么写
①了解账户销售权被移除的真正原因；
②联系投诉人撤诉
③对待问题内应采取负责任的态容度，并认识到自己的行为对客户造成的伤害；
④制定一个改善计划，确保不会再次发生同样的错误；
⑤如果有机会再次开通销售权，将继续为亚马逊的客户提供优质的服务。
制定改善计划时要注意：
①不要找借口推卸责任，或揭穿其他卖家侥幸逃脱责任的经历。犯错了就要认错，不要否认犯下的错误；
②还没完全构想好靠谱的改善计划之前，切勿草率提交申诉邮件；
③改善计划要简洁明了，不宜复杂，具体行动方案要说到点子上。
F. 美国亚马逊账号侵权被移除销售权,我该怎么写申诉才能恢复账号能写一
卖家在拟定申诉内容时，最好是分点罗列申诉内容，这样表达会比较清晰。拟好申诉后先不用急着提交申诉邮件，应该叫上英文比较厉害的小伙伴们，一起看看行文是否存在语法错误，语言表达是否够准确，内容是否够详细。确认没问题后，再进行下一步的申诉。
G. Amazon亚马逊侵权如何成功申诉
申诉要点：
1.第一时间下架侵权产品不要抱有侥幸心理，并检测整个店铺是否有类似产品全部下架。
2.联系邮件中给出的投诉者，承认错误无心之失，言辞恳求，告知已经下架产品承诺不再销售他们品牌的产品并抄送给亚马逊notice邮箱。
3.申诉信:
-资料上有进货发票和其他有效证明可以提交作为辅助
-说明已经在第一时间删除产品并保证不在销售
-加大产品品牌/专利/真伪方面的检测 100%确定没有问题才会上架
-组建专人团队负责核查产品信息:外观/品牌/工厂资质等
-提供供应商的联系信息管网等证明有正规的进货渠道
-保证不再犯错
亚马逊侵权申诉信一次性通过邮件：分析账户具体情况导致问题的具体原因很重要！！有的放矢，才能源头自有活水来。
Dear sir/madam,
Thanks for your patience about our issue. We extremely apologize for the inconvenience to you.
We got to recognize that we made a mistake and may infringe the intellectual property rights of others. When we received your email about this issue we have created remove order of our FBA stock to prevent the similar complaint. Now we have send an email to
[email protected]
at June 15, 2017 plead them to withdraw the complaint and we have to make a commitment to them: we will never sell this procts again in the future and to our behavior made the most sincere words of apology, and we also Cc the email to Amazon, but we haven’t received any responded up until now. We will keep our eyes on this issue and I hope that we can find an amicable solution to this issue through the consultation process.
We take the following measures after we got your email:
1. Since we got the Warning Notice of Intellectual Property Rights Infringement about our ASIN: 侵权的ASIN码 may infringe the intellectual property rights of others, we have remove all the inventory stop selling at first time, now we have deleted this listing now and we no longer sell it again.
2. We have contact the rights owner for retracting the complaints and made the most sincere words of apology, but we haven’t received any responded up until now, we will closely watch the reply.
About this issue, we have taken the following steps to help us to resolve the issue and prevent similar complaints.
1. We have checked all the listing detail from title, image, description and bullet point to ensure have no information in misunderstanding. And we are firmly deleting all the listings that could show any signs of conflicts with intellectual property rights.
2. We have establish the professional handling team to take care of listing 100% match on description, images, bullet points, & search terms, etc. Never make more mistakes of the Proct Design or Brand.
3. We have organized our own research department to make sure we can sell our own procts with our own design & model instead of purchasing from our supplier, to prevent any possible infringement problems on Trademarks & Packages & Design.
4. All of the email or complaint answered and resolve under 24 hours. Provide a good after-sales service.
Hope you can give me a chance again. If there’s any other information you need, please feel free to contact us.
Yours sincerely,店铺名 Appeal Service