英文投诉信回复

A. 英文投诉信回复范文_客户投诉回复函范文

怎么用英语来回复客户发来的投诉信，怎样写才比较合适?下面是我给大家整理了投诉信回复英文 范文 ，供大家参阅!

英文投诉信回复范文1
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.

Wish you all the best

yours,
英文投诉信回复范文2
对于无理取闹的客人：

Dear Sir/Madm:

Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.

with all our best regards and wishes!

yours,
英文投诉信回复范文3
假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：

1. 不能拍照，不能收发信息，等等。。。

2. 希望对方可以允许你退货或者是换部新手机。

3. 写信日期是2008年12月21日。注意 书信格式 。

No.7 Jiang Nan Road,

Chongqing City, China

stDec. 21, 2008

Dear Manager,

My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from

ththe First Super Store on Dec. the 18.

First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second,

I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.

Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible.

Thank you!

Yours Customer,

Wang Hua.

假如你是第一百货公司的经理吴刚，针对上文给予回复。

thDec. 30, 2008

Dear Mr. Wang,

My name is Wu Gang, the General

Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us

about these problems.

As far as your SQ200 cell phone is

concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!

Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!

Sincerely,

Wu Gang.

B. 英语投诉信回复范文

英语的投诉信，自然也是用英语来回复客户的要求了。下面是我给大家整理了英语投诉信回复写作 范文 ，供大家参阅!

英语投诉信回复范文
Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。

There are usually long lines waiting for assistanceand for use of the computer card catalogue.

说等待帮助和使用电子卡片目录总是要排长队。

To avoid crowded conditions, we propose that youuse the library ring off-peak hours.

为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

You should have no trouble getting help and using the card catalogue ring the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

The rest are our busiest times.

而其他时间段就是我们最繁忙的时候了。

We always appreciate hearing your comments on the library.

我们一如既往地愿意听取您对图书馆的意见。

Please let us know how you think this is working out.

请来信告知这条建议是否奏效。

Yours faithfully, Li Ming

您真诚的，李明
英文投诉信范文1
[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using "Li Ming" instead.

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。

This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration. Yours faithfully，

Li Ming

[ 文章 点评]

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。
英文投诉信范文2
Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板

Dear ______,

①I am ______( 自我介绍 ). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.

③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).

⑦I appreciate it very much if you could ______(提出建议和请求), preferably

______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

范文

Dear Sir

I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

An early response will be appreciated.

Sincerely yours,

DELL

译文

先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。

但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

请早日回复。

真挚的：DELL

C. 怎么用英文回复客户的投诉信和写谢绝信

Dear Sir/ Madam:

We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.

Wish you all the best
yours,
......

下面的是谢绝信
dear whoever,
thank you so much for inviting me to your dancing party, i would love to join you but i don't think I can. I was just informed that i have some other (具体的事).
i'm terribly sorry, and i hope you can forgive my absence.
and I hope you will truly enjoy the party.
with love/regards

XXX

D. 投诉信的英文回复信 大堂经理

投诉信
&
回复信

投诉信写作基本套路：

Dear

首段：表明写作意图以及与收信人的相关性；

中间段：写明原因，提出具体方案，并且希望得到解决；

结尾段：希望得到回复，并且表示感谢

投诉信写作模板：

Dear Sir or Madam:
I am very happy that
„„
, but it is a pity to inform you that
„„

Generally
speaking/I
must
explain
the
main
reason
for
my
disappointment.
Firstly
„„
.

Secondly,
„„
.

Last but not least,
„„

These problems have affected my normal life, to remedy this situation/address these
problems, I suggest making the following changes. Before I take any further actions, I
do hope you will take this matter into consideration seriously.

I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
投诉信写作可用句型：

※

We would like to draw your attention to something you have obviously
failed to
notice.

※

There are some problems with

„
that I wish to bring to attention.

※

I am writing to express my concern/dissatisfaction/disappointment about

※

To remedy/rectify the matter/situation, I suggest making the following changes.

※

To
improve
the
situation/solve
the
problem,
it
is
advisable
for
you
to
take
the
following measures.

※

I hope that it will review its management system, with the view to providing better
service to the public.

模拟题
1
：

Directions:
You
bought
a
digital
camera
in
a
store
last
week,
and
you
have
found
that
there
is
something wrong with it. Write a letter to the store manager to explain the problem,
express your complaints and suggest a solution.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use
“
Li Ming
”

instead.
Do not write the address.
Sample
：

Dear Manager,
I am writing to express my disappointment about

the quality of the digital camera I
bought last Friday at your store.

During the five days the camera has been
in my possession
, problems have emerged
one after another.
For one thing,
the screen is always black,
making
the camera no
different from a traditional one.
For another,
the battery is distressing
as
it supports
the camera
’
s operation for only two hours.

These problems have affected my normal life. Therefore,
I wish to exchange it for
another
camera or declare
a
refund.
Before
I
take
any further
actions,
I
do hope
you will take this matter into consideration seriously.

I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming

E. 英语处怎样回复一个顾客的投诉信件

Sample Letter #1
Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.
I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.
I wish you an enjoyable holiday season.
Sample Letter #2
I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.
Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Sample Letter #3
I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.

F. 英文投诉信回复范文_客户投诉回复函范文

如何用英语回复客户发来的投诉信，以及如何撰写合适的回复？以下是我为大家整理的投诉信回复英文范文，供您参考！
1. 我们完全理解您的情况，并承认是我们的错误，请接受我们诚挚的道歉。这是我们的解决方案......，如果您不同意，请告诉我们，我们将尽力为您找到最佳解决方案。感谢您的关注和来信，这使我们能够提升自己，以便更好地服务您。
2. 亲爱的先生/女士：
感谢您的来信，我们从您的信中了解了情况。我们对我们的不完善服务深感抱歉，希望您能宽容地原谅我们。我们期待着以更满意的服务再次为您服务。再次请接受我们的诚挚邀请，我们将期待您的到来。
3. 假如您是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：
不能拍照，不能收发信息等......
希望对方可以允许您退货或换一部新手机。
写信日期是2008年12月21日，注意书信格式。
尊敬的经理：
我是王华，我写这封信是为了告诉你我在2008年12月18日从贵商店购买的SQ200手机的问题。
首先，这部手机不能用来拍照，摄像机似乎有问题。其次，我不能通过这部手机接收或发送短信。此外，电池续航时间也太短，无法维持一天。
由于以上问题，我要求您要么允许我退回这部手机，并将钱退到我的账户中，要么给我一部新手机。如果您有任何更好的建议，请尽快联系我。
尊敬的吴刚经理，
针对上述情况，我作为第一百货公司的经理，给予如下回复：
2008年12月30日
亲爱的王先生，
我是第一百货商店的经理吴刚。首先，我为您的手机问题表示抱歉，并感谢您告诉我们这些问题。
关于您的SQ200手机，我建议您将其退回我们的商店，我们将为您更换一部新手机，相关费用由我们承担。为了表达我们的歉意，我们计划送给您一张礼品卡。我保证新手机将会完美无缺！
最后，我们再次为给您带来的不便表示歉意，希望您会喜欢新手机！如果您有任何问题，请随时联系我们。祝您愉快！
诚挚地，
吴刚