A. 回復一封飯店顧客的投訴信(英文回復)
到底投訴的是什麼事情啊？
無論什麼原因都要首先道歉：apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下來要針對具體事情答專復的
……
最後屬表示感謝
thank you for reading!
sincerely yours XXX
B. 用英語回復投訴信！！！急！！！請英語好的高手幫幫忙
Mr. Paul to provide goods to delay the inconvenience caused to our company, the company therefore sent a complaint letter to him, requiring compliance with the Treaty and the integrity of, and prior to October 10 so that the goods reach their destination, or on the abolition of purchase orders.
百分之百對！內容
C. 投訴信的英文回復信 大堂經理
投訴信
&
回復信
投訴信寫作基本套路：
Dear
首段：表明寫作意圖以及與收信人的相關性；
中間段：寫明原因，提出具體方案，並且希望得到解決；
結尾段：希望得到回復，並且表示感謝
投訴信寫作模板：
Dear Sir or Madam:
I am very happy that
„„
, but it is a pity to inform you that
„„
Generally
speaking/I
must
explain
the
main
reason
for
my
disappointment.
Firstly
„„
.
Secondly,
„„
.
Last but not least,
„„
These problems have affected my normal life, to remedy this situation/address these
problems, I suggest making the following changes. Before I take any further actions, I
do hope you will take this matter into consideration seriously.
I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
投訴信寫作可用句型：
※
We would like to draw your attention to something you have obviously
failed to
notice.
※
There are some problems with
„
that I wish to bring to attention.
※
I am writing to express my concern/dissatisfaction/disappointment about
※
To remedy/rectify the matter/situation, I suggest making the following changes.
※
To
improve
the
situation/solve
the
problem,
it
is
advisable
for
you
to
take
the
following measures.
※
I hope that it will review its management system, with the view to providing better
service to the public.
模擬題
1
：
Directions:
You
bought
a
digital
camera
in
a
store
last
week,
and
you
have
found
that
there
is
something wrong with it. Write a letter to the store manager to explain the problem,
express your complaints and suggest a solution.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use
「
Li Ming
」
instead.
Do not write the address.
Sample
：
Dear Manager,
I am writing to express my disappointment about
the quality of the digital camera I
bought last Friday at your store.
During the five days the camera has been
in my possession
, problems have emerged
one after another.
For one thing,
the screen is always black,
making
the camera no
different from a traditional one.
For another,
the battery is distressing
as
it supports
the camera
』
s operation for only two hours.
These problems have affected my normal life. Therefore,
I wish to exchange it for
another
camera or declare
a
refund.
Before
I
take
any further
actions,
I
do hope
you will take this matter into consideration seriously.
I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
D. 怎樣用英語回復有關質量問題和延遲發貨的投訴信
網路搜索金山在線翻譯，第一條就是
E. 寫英語投訴信
To Whom It May Concern,My name is Mike and on June 3rd I had ordered 10 computers which should be delivered on June 20th. But I did not receive any computers on the delivery date. Even worse, 10 days has passed from June 20th, but not even have I received any information from you about the delay.I need those computers in urgent, my work will be seriouly delayed without them. Please do your best to help provide my the computers in 5 days, which is before July 5th, otherwise I will have to cancel the order and make a claim against you.
F. 英語投訴信怎麼寫
英語投訴信範文：
Dear ______，
①I am ______(自我介紹)。 ②I feel bad to trouble you but I am afraid that I have to make a plaint about。
③The reason for my dissatisfaction is ______(總體介紹)。 ④In the first place， ______(抱怨的第一個方面)。 ⑤In addition， ______(抱怨的第二個方面)。 ⑥Under these circumstances， I find it ______(感覺)to______(抱怨的`方面給你帶來的後果)。
⑦I appreciate it very much if you could ______(提出推薦和請求)， preferably ______(進一步的要求)， and I would like to have this matter settled by ______(設定解決事情最後期限)。 ⑧Thank you for your consideration and I will be looking forward to your reply。
Yours sincerely，
Li Ming
G. 用英語寫投訴信
英文投訴信格式及範文如下：
Dear ______,
①I am ______(自我介紹). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③ reason for my dissatisfaction is ______(總體介紹). ④In the first place, ______(抱怨的第一個方面). ⑤In addition, ______(抱怨的第二個方面). ⑥Under these circumstances, I find it ______(感覺)to______(抱怨的方面給你帶來的後果).
⑦I appreciate it very much if you could ______(提出建議和請求), preferably ______(進一步的要求), and I would like to have this matter settled by ______(設定解決事情最後期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
英文投訴信範文
Dear Mr. Chang:
On September 10, our order for 280 womens cotton sweaters was ly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was e to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conct investigation at your end and reply to us.
Sincerely yours,
H. 用英語寫一篇投訴信
To whom it may concern,
I'm writing to complain about the SQ200 I bought from your department store the other day. It worked very well the first months,however, when I used it later, I could neither send my friends messages nor take photos with my cellphone.
I think you will try to help me solve this problem.I have two options here, maybe you can take it as reference. First, I think I can change my phone to another one if possible.Second, maybe you should pay me refund because of the issue.
I hope you can figure out which measure to take wholeheartedly.Your cooperation will be highly appreciated.I'm looking forward to its solution.
I. 英語投訴信
Dear Sir/Madam,
i am writing to express my dissatisfaction with XXX （廠家）procts and request alternate starting XXX （退還貨的日期）
the main problem i found is that extremely low quality class exists in your procts against your advertisement descriptions on television and internet.moreover, the colors were fade away after first washing in the washing machine.
i would be very grateful if you consider this request at your earliest convenience. thank you for your help in this matter. i look forward to hearing from you soon.
your sincerely,
XXX（姓名）
J. 怎麼用英文回復客戶的投訴信和寫謝絕信
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
......
下面的是謝絕信
dear whoever,
thank you so much for inviting me to your dancing party, i would love to join you but i don't think I can. I was just informed that i have some other (具體的事).
i'm terribly sorry, and i hope you can forgive my absence.
and I hope you will truly enjoy the party.
with love/regards
XXX