⑴ 如何處理客人投訴英語
為您解答
How to cope with customer complaints
⑵ 酒店投訴信英語
Dear Sir,
I checked in your hotel on (日期）. During my staying there, something made me feel uncomfortable:
1. When I checking in, the receptionist complained that I didn't
make a reservation. But, is it neccessary to make reservation for each time?
2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.
3.The service for guest room was too slow, and their staff was in a bad service attitude.
As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.
署名
⑶ 對酒店存在的問題進行投訴的英語作文
Dear Manager, I had booked a room in your hotel before I came to Guangzhou on business.But when I checked in,I was kept waiting for half an hour.What's worse,when I was showed to my room,I found something was wrong with the toilet and the air-conditioner couldn't be used.So I am writing to you to ask for good service."Customer is God",right?Now,i want to change the room .Or else,i would rather refund the money. I am looking forward to your satisfactory reply!
⑷ 怎樣用英文寫酒店投訴信how to write a complaint letter to a hotel
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution., if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
⑸ 求英語對話一篇——酒店投訴處理，一名接待員，一名客人，投訴時經理不在酒店
客人: Hey, waiter, come here.
嘿，服務員，過來。
服務員: What is the matter,sir?
怎麼了，先生？
客人: I have a complaint. Please ask your manager here.
我要投訴，找你們經理來。
服務員: Sir, is there anything unsatisfying?
先生，有什麼地方不滿意嗎？
客人: Look at the soup, there is a fly floating over it.
看這湯，上面漂著一隻蒼蠅。
服務員: That is impossible, I have checked it carefully.
不可能啊，我仔細檢查過了呀。
客人: Anyway, I want to see your manager.
不管怎樣，我要見你們經理。
服務員: OK, I go to find our manager.
好，我去找經理。
客人: I need you give me a reasonable explanation.
我需要你們給我個合理的解釋。
服務員: We will, please wait a moment.
會的，請稍等。
⑹ 遇到客人投訴怎麼處理的英語作文
我有一個問題。。。。
Is the contract ready yet?
請問合約准備好了嗎？
Have you sent that order yet?
請問你將訂單送出了嗎？
We seem to be missing the June payment.
我們好象還沒有收到六月份的付款。
Could you check to see if you sent the full shipment?
可否請你核查一下是否發出了全部的貨物？
現在讓我們跟著老師一起來練習以上的句型。
I have a query…
Is the contract ready yet?
Have you sent that order yet?
We seem to be missing the June payment.
Could you check to see if you sent the full shipment?
在剛才這部份的對話中，哈維對傑夫怠慢工作的態度很不以為然。他向傑夫解釋了為什麼必須在當天完成合約的起草工作。在這種情況下我們還可以使用下列句型：
It』s very urgent.
此事很緊急。
We needed it yesterday.
其實我們昨天就需要它了。
We』re waiting on that T.T.
我們正在等待那筆電匯。
好，現在我們跟著老師一起來練習這些句子。
It』s very urgent.
We needed it yesterday.
We』re waiting on that T.T.
好，練習就先做到這里。我們繼續學習對話的內容。哈維沒有接受傑夫懶散的工作方式，要求他必須要在限期之前完成合約的起草工作。哈維說：
Harvey: So I』ll expect it on my desk by four.
哈維： 所以我要在四點鍾以前收到這份文件。
在為對方設定最後期限時我們還可以使用下列句型。
We』ll need it by the weekend.
我們需要在周末之前得到它。
We can give you only two more days.
我們只能再給你兩天的時間。
請跟著老師一起來練習這些句子。
⑺ 英語酒店投訴信
Dear Manager, I would like to inform you of unpleasant experiences ring my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me. The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts. I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions. Cell phone: 1234567890 Sincerely yours,(Signature) Bob Smith (print)
⑻ 給酒店投訴部門打電話的英語對話
C=Front Office Clerk 前台服務員 G=Guest 顧客
C：Good evening. Front Office . Can I help you？
晚上好，這里是前台。有什麼可以為您效勞？
G：This is Steven， Room 1588. I』ve just checked in and I』m not happy with my room.
我是 1588 房的史蒂文，剛入住的，我對房間不滿意。
C：May I know what is wrong？
請問有什麼問題嗎？
G：The room is smelly and there is someone』s hair on my bed！ I didn』t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發！我沒料到你們酒店會發生這樣的事情。
C：I』m sorry to hear that. Mr. Steven. I』ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文先生。我馬上派一個服務員拿空氣清新劑來，並且為您重新整床。
我們為給您帶來不便道歉。
G：That』s fine. Thank you.
好吧，謝謝。
C：You』re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don』t hesitate to call me .
不客氣，史蒂文先生。我叫傑克，如有什麼我能效勞的，請盡管給我電話。
顧客投訴各類問題。
1) There is no hot water/water boiler.
沒有熱水/煮水器。
2) The room is in a smell/too noisy.
房間一團糟/太吵了。
3) The window curtain is full of st.
窗簾積滿了灰塵。
4) The pillow cases are stained.
枕頭套上有污漬。
5) The bathtub/water closet is dirty.
浴缸/抽水馬桶是臟的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水馬桶堵住了。我一沖水，水就冒出來。
7) There are no towels/toiletry items/toilet paper in the bathroom.
衛生間沒有浴巾/洗浴用品/廁紙。
8) My necklace /watch/wallet is missing.
我的項鏈/手錶/錢包不見了。
9) Get me your manager！
把你們經理叫來。