① 如何用英語來投訴和道歉
如何用英語投訴和道歉對話：
A: Oh, excuse me. I just spilled my coffee on your carpet.
B: Don't worry about it.
A: Anyway I want to pay for the cleaning.
B: It's no big deal.
A: I hxdye been waiting for Mr. T. Carpenter for thirty minutes.
B: I'm sorry, but he's still in a meeting.
A: Well, how much longer do you think he will be?
B: Oh, he should be finished soon.
A: I'm sorry I got angry at you at the party.
B: That's too bad. Everyone will be disappointed.
A: I'm sorry if I've caused any problem.
B: No, no problem at all.
A: I'm sorry I'm late. Hxdye you been waiting long?
B: No, I just got here.
A: Oh, I'm terribly sorry, sir. Are you all right?
B: I'm all right. Don't worry.
A: Ouch!
B: Oh, I beg your pardon.
提綱
一、投訴的原因。
事情的經過。
自己的希望。
二、為什麼 道歉
犯過失的過程，原因等
希望對方原諒
② 關於投訴的英語對話
⊙﹏⊙b汗 http://..com/question/156998258.html
③ 求幫忙寫一篇英語情景對話 關於東西有質量問題的一個投訴電話 時長3分鍾的 高分懸賞啊
Excuse me, I have some problems,can you help me?
With pieasure and what is you problme?
I bought the watch two days ago ,however, it does not work.
Does it break up or lose the power ?
It is impossible.can you repair it?I need it for my test.
Ok,we will try our best to repair it.
Thanks a lot.
好像有點短，你自己在擴充一回下吧答
④ help !關於投訴的英語對話…
「i wanna make a complain about my garment shrank after being drycleaned at your shop.」一般乾衣抄店的人都會襲問你之前有沒有注意到衣服上面的「washing instruction"?哪怕你沒有，你也不用怕，因為據我知道都是乾衣店的責任，在接單的時候會檢查或者問你是否注意上面的乾洗標簽？ 能否乾洗？你也可以反問他們：「 im sure its your job to read all the washing instruction labels before wash?"如果他們仍然沒法給你滿意答案，你可以說「i am not happy about your service at all, can i speak to your manager? i want my compensation!" 呵呵 GOOD LUCK
⑤ 給酒店投訴部門打電話的英語對話
C=Front Office Clerk 前台服務員 G=Guest 顧客
C：Good evening. Front Office . Can I help you？
晚上好，這里是前台。有什麼可以為您效勞？
G：This is Steven， Room 1588. I』ve just checked in and I』m not happy with my room.
我是 1588 房的史蒂文，剛入住的，我對房間不滿意。
C：May I know what is wrong？
請問有什麼問題嗎？
G：The room is smelly and there is someone』s hair on my bed！ I didn』t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發！我沒料到你們酒店會發生這樣的事情。
C：I』m sorry to hear that. Mr. Steven. I』ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文先生。我馬上派一個服務員拿空氣清新劑來，並且為您重新整床。
我們為給您帶來不便道歉。
G：That』s fine. Thank you.
好吧，謝謝。
C：You』re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don』t hesitate to call me .
不客氣，史蒂文先生。我叫傑克，如有什麼我能效勞的，請盡管給我電話。
顧客投訴各類問題。
1) There is no hot water/water boiler.
沒有熱水/煮水器。
2) The room is in a smell/too noisy.
房間一團糟/太吵了。
3) The window curtain is full of st.
窗簾積滿了灰塵。
4) The pillow cases are stained.
枕頭套上有污漬。
5) The bathtub/water closet is dirty.
浴缸/抽水馬桶是臟的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水馬桶堵住了。我一沖水，水就冒出來。
7) There are no towels/toiletry items/toilet paper in the bathroom.
衛生間沒有浴巾/洗浴用品/廁紙。
8) My necklace /watch/wallet is missing.
我的項鏈/手錶/錢包不見了。
9) Get me your manager！
把你們經理叫來。
⑥ 被騷擾投訴和解決的英語對話
被投訴騷擾之後，可以通過撥打電話，然後去追回自己的權益
⑦ 關於買賣投訴的長篇英語對話
投訴冷氣機不好
A,a customer,is complaining to B,the saleman,about the quality of her newly-bought air conditioner.
A: Excuse me, may I talk to the manager please?
B: He is not here at the moment. See if I can help you?
A: I bought this air condtitioner two weeks ago. It worked pretty good for a week. Then I started to hear this big noise which drives me nuts.
B: Let me take a look. Ok?
A: Thank you.
B: You are welcome. I am sorry about what you went through. Do you still have the receipt?
A: Yes, it is right here.
B: According to the store policy, you may return it and have your refund within 15 days. You want to return it and have a different one?
A: No. I want to look around and make sure I pick a good one.
B: ok. Whenever you are ready, you are welcome to pick a different brand. I think Haier is the best. Trust me.
A: Oh yeah? All right, I will think about it. Thank you so much.
B: take care!
⑧ 投訴手機產品（服務）的英文對話 至少10句
---May I help you ,sir?
---Yes.I just bought this phone here this morning.
---Anything wrong with it?
---Yeah,when i got home I found that it can't make phone calls,which made me very angry.
---Did you charge the battery?
---YEs, I did.There must be something wrong with it .
---Calm down,sir.I will check it for you ,please have a seat and wait for a moment.
---OK.
---All right ,sir.Here is the problem.you did't even get a SIM card.
⑨ 如何解決餐廳客戶投訴問題英文三分鍾對話的
關於上錯菜的投拆(complains about the wrong order)
G: Waiter. This isn』t what I
ordered!
侍應生。這不是我點的菜！
W: I』m very sorry, sir. What was your
order?
真對不起，先生。您點的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我點的是咖哩鮮蝦，不是咖哩牛肉！
W: I see, sir. I』ll bring you some at
once.
我明白了，先生。馬上給您送來。
W: Your curry, sir. I』m very sorry for the
mistake.
您的咖哩，先生。抱歉弄錯了。
G: Yes, please be more careful in the
future!
嗯，今後可要當心點！
W: I will, sire. I hope you enjoy your
meal.
我會的，先生。請慢用。
關於上菜過慢的抱怨(complains about a late order)
G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn』t
come.
Why is it taking so long?
侍應生，我至少在三十分鍾前點的菜，到現在還沒來。為什麽要這麽久？
W: I』m
very sorry, sir. I』ll check your order with the
Chef.
真對不起，先生。我會和主廚核對您點的菜。
G: Please do any hurry up! I』ve got an
appointment in fifteen minutes.
請快一點！十五分鍾後我有個約會。
W: Just a moment,
please
請稍等。
(brings order上菜)
W: Your meal, sir. We』re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽擱了。請享用您的午餐。
沉著應對
1.
當你聽不懂客人的意思時: 對不起,我不明白,讓我找我們領班/經理幫您的忙
I』m sorry .I
don』t understand .May I ask the captain /Manager to help you .
2.
當你不明白客人的意思時: 對不起,我不明白,您可以讓我看看嗎
I』m sorry .i don』t understand ,Will you please
show me that.
3. 當客人提出的要求,你不能答允時,說:非常抱歉,我們不允許這樣做的
I』m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求時,說: 恐怕不行,很遺憾
I』m afraid not
,unfortunately.
5. 當客人向你致謝時,說: 很高興為您服務,或請別客氣/很樂意效勞
My pleasure ./You are
welcome/Glad to be of service
6. 能答應客人的要求時.可迅速答應時: 當然可以先生/太太 我馬上拿來先生/太太
立刻辦
Certainly, sir/madam. I』ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答應客人的要求致歉時: 非常抱歉.恐怕我們沒有
I』m sorry .we don』t
have…..
用電話詢問遺失物件時的英語會話
G:Is that the Coffee Shop?
請問是咖啡廳嗎？
W:Yes,
it is. May I help you?
是的，需要我效勞嗎？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在貴餐廳用餐時把眼鏡遺落在那邊。您們有沒看到？
W:May I have your name,
please?
請問您貴姓？
G:Yes, it』s Talbot.
我姓台伯。
W:Could you describe
them, please?
請描述那副眼鏡的外形好嗎？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角質鏡框女用眼鏡，藍色鏡片。
W:Could
you hold the line, please? I』ll check for you.
請不要掛斷好嗎？我查查看。
W:I』m very
sorry to have kept you waiting. We have found your glasses,
ma』am.
勞您久等了。我們找到您的眼鏡了，太太。
G:Wonderful. I』ll come to pick it
up.
太好了，我會過來取回。
W:Could you come to the Cashier』s Desk at the
entrance?
請到入口處的出納台拿好嗎？
G:Fine. Thank you very
much.
好的。謝謝您。
W:You』re welcome,
ma』am.
不客氣。
請客人稍候時的英語會話
Dialogue: W = Waiter 服務生G = Guest
客人
W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，歡迎光臨黎昌海鮮大酒樓。
G: Good evening. 早。
W: How many persons,
please?請問有幾位？
G: A table for three, please. 三位。
W: I』m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐滿了。您介意等到有空位嗎？
G: Well, how long will it take？ 要等多久？
W: I』m not
sure. But we』ll get a table ready as fast as we can. 我不確定。但我們會盡快幫您把位子准備好。
G:
OK, then I』ll wait. 好吧，我等一會兒。
W: May I have your name, please? 請問貴姓？
G:
Yes, It『s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
謝謝您，安德生先生。要不要到那邊坐，有空位時我再叫您。
G: Fine. Please don』t forget! 好的。請別忘了！
W: I
won』t, sir. (a table becomes vacant) 先生，不會的。（有一張空桌時）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，現在有位子了。這邊請。謝謝您的等候。
G: That』s ok.
沒關系。
⑩ 關於商品質量投訴的英文情景對話
"where is your boss?I'll complain!"
"I am the boss. what can I do for you."
"look, this is what you have done. How dare you name yourself a laundry expert?"
"I'm so sorry!I just forget to ask my employees not to wash ropes.
"Good, but the most important thing is what I brought here is a sheet!"