❶ 如何解決餐廳客戶投訴問題英文三分鍾對話的
關於上錯菜的投拆(complains about the wrong order)
G: Waiter. This isn』t what I
ordered!
侍應生。這不是我點的菜！
W: I』m very sorry, sir. What was your
order?
真對不起，先生。您點的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我點的是咖哩鮮蝦，不是咖哩牛肉！
W: I see, sir. I』ll bring you some at
once.
我明白了，先生。馬上給您送來。
W: Your curry, sir. I』m very sorry for the
mistake.
您的咖哩，先生。抱歉弄錯了。
G: Yes, please be more careful in the
future!
嗯，今後可要當心點！
W: I will, sire. I hope you enjoy your
meal.
我會的，先生。請慢用。
關於上菜過慢的抱怨(complains about a late order)
G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn』t
come.
Why is it taking so long?
侍應生，我至少在三十分鍾前點的菜，到現在還沒來。為什麽要這麽久？
W: I』m
very sorry, sir. I』ll check your order with the
Chef.
真對不起，先生。我會和主廚核對您點的菜。
G: Please do any hurry up! I』ve got an
appointment in fifteen minutes.
請快一點！十五分鍾後我有個約會。
W: Just a moment,
please
請稍等。
(brings order上菜)
W: Your meal, sir. We』re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽擱了。請享用您的午餐。
沉著應對
1.
當你聽不懂客人的意思時: 對不起,我不明白,讓我找我們領班/經理幫您的忙
I』m sorry .I
don』t understand .May I ask the captain /Manager to help you .
2.
當你不明白客人的意思時: 對不起,我不明白,您可以讓我看看嗎
I』m sorry .i don』t understand ,Will you please
show me that.
3. 當客人提出的要求,你不能答允時,說:非常抱歉,我們不允許這樣做的
I』m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求時,說: 恐怕不行,很遺憾
I』m afraid not
,unfortunately.
5. 當客人向你致謝時,說: 很高興為您服務,或請別客氣/很樂意效勞
My pleasure ./You are
welcome/Glad to be of service
6. 能答應客人的要求時.可迅速答應時: 當然可以先生/太太 我馬上拿來先生/太太
立刻辦
Certainly, sir/madam. I』ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答應客人的要求致歉時: 非常抱歉.恐怕我們沒有
I』m sorry .we don』t
have…..
用電話詢問遺失物件時的英語會話
G:Is that the Coffee Shop?
請問是咖啡廳嗎？
W:Yes,
it is. May I help you?
是的，需要我效勞嗎？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在貴餐廳用餐時把眼鏡遺落在那邊。您們有沒看到？
W:May I have your name,
please?
請問您貴姓？
G:Yes, it』s Talbot.
我姓台伯。
W:Could you describe
them, please?
請描述那副眼鏡的外形好嗎？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角質鏡框女用眼鏡，藍色鏡片。
W:Could
you hold the line, please? I』ll check for you.
請不要掛斷好嗎？我查查看。
W:I』m very
sorry to have kept you waiting. We have found your glasses,
ma』am.
勞您久等了。我們找到您的眼鏡了，太太。
G:Wonderful. I』ll come to pick it
up.
太好了，我會過來取回。
W:Could you come to the Cashier』s Desk at the
entrance?
請到入口處的出納台拿好嗎？
G:Fine. Thank you very
much.
好的。謝謝您。
W:You』re welcome,
ma』am.
不客氣。
請客人稍候時的英語會話
Dialogue: W = Waiter 服務生G = Guest
客人
W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，歡迎光臨黎昌海鮮大酒樓。
G: Good evening. 早。
W: How many persons,
please?請問有幾位？
G: A table for three, please. 三位。
W: I』m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐滿了。您介意等到有空位嗎？
G: Well, how long will it take？ 要等多久？
W: I』m not
sure. But we』ll get a table ready as fast as we can. 我不確定。但我們會盡快幫您把位子准備好。
G:
OK, then I』ll wait. 好吧，我等一會兒。
W: May I have your name, please? 請問貴姓？
G:
Yes, It『s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
謝謝您，安德生先生。要不要到那邊坐，有空位時我再叫您。
G: Fine. Please don』t forget! 好的。請別忘了！
W: I
won』t, sir. (a table becomes vacant) 先生，不會的。（有一張空桌時）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，現在有位子了。這邊請。謝謝您的等候。
G: That』s ok.
沒關系。
❷ 幫忙翻譯一句英文：處理客戶投訴，查找問題原因，制定改善方案 用英文怎麼說 在線等
Handling customer complaints, invesitigating the causes for complaints, and developing improvement action plans.
❸ 英語作文,假設你是一家餐廳老闆,接到客人投訴餐廳價格昂貴你會如何處理,請給
需要多和顧客進行溝通。
要把價格很貴的原因解釋清楚。
❹ 餐廳客人投訴怎麼處理英文
餐廳客人投訴怎麼處理
英文翻譯
How to deal with the complaints from the restaurant guests
❺ 回復一封飯店顧客的投訴信(英文回復)
到底投訴的是什麼事情啊？
無論什麼原因都要首先道歉：apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下來要針對具體事情答專復的
……
最後屬表示感謝
thank you for reading!
sincerely yours XXX
❻ 遇到客人投訴怎麼處理的英語作文
我有一個問題。。。。
Is the contract ready yet?
請問合約准備好了嗎？
Have you sent that order yet?
請問你將訂單送出了嗎？
We seem to be missing the June payment.
我們好象還沒有收到六月份的付款。
Could you check to see if you sent the full shipment?
可否請你核查一下是否發出了全部的貨物？
現在讓我們跟著老師一起來練習以上的句型。
I have a query…
Is the contract ready yet?
Have you sent that order yet?
We seem to be missing the June payment.
Could you check to see if you sent the full shipment?
在剛才這部份的對話中，哈維對傑夫怠慢工作的態度很不以為然。他向傑夫解釋了為什麼必須在當天完成合約的起草工作。在這種情況下我們還可以使用下列句型：
It』s very urgent.
此事很緊急。
We needed it yesterday.
其實我們昨天就需要它了。
We』re waiting on that T.T.
我們正在等待那筆電匯。
好，現在我們跟著老師一起來練習這些句子。
It』s very urgent.
We needed it yesterday.
We』re waiting on that T.T.
好，練習就先做到這里。我們繼續學習對話的內容。哈維沒有接受傑夫懶散的工作方式，要求他必須要在限期之前完成合約的起草工作。哈維說：
Harvey: So I』ll expect it on my desk by four.
哈維： 所以我要在四點鍾以前收到這份文件。
在為對方設定最後期限時我們還可以使用下列句型。
We』ll need it by the weekend.
我們需要在周末之前得到它。
We can give you only two more days.
我們只能再給你兩天的時間。
請跟著老師一起來練習這些句子。
❼ 如何處理客戶投訴答案英文
How to deal with file of costumer complaints? How to cope with file of costumer complaints?
❽ 如何用英語處理客戶投訴
首先你要讀懂顧客投訴的點在哪，比如不滿意產品哪些地方。
再了解問題之後，嘗試為客戶解決問題。
最後，希望得到理解,~最後給一篇範文~
Dear Mr. Wang,
My name is Wu Gang, the General
Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us about these problems.
As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!
Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!
Sincerely, Wu Gang.
❾ 回復顧客投訴的英語作文
到底投訴的是什復么事情啊？
無論什麼制原因都要首先道歉：apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下來要針對具體事情答復的
……
最後表示感謝
thank you for reading!
sincerely yours XXX