A. 亞馬遜產品侵權如何處理
如果賣家們遇到了店鋪投訴、被封號甚至被判處罰金的情況，很有可能是造成了知識產權的侵權，具體的應對方案如下：
1、確實侵權的情況
1）下架遭到投訴的產品。主動刪除已發布的類似產品，避免再次被投訴；並做好PayPal賬號及時提現，減少財產損失。
2）聯系投訴方，請求和解。多渠道查找（如利用Google找到他們的品牌網站和聯系郵箱、查找投訴方Facebook的公司頁面等），主動聯系投訴方，誠懇道歉並對其說明情況，主動提供賠償，爭取對方撤訴。
3）委託律師處理。如對方沒有回應，建議委託有處理相關案件經驗的本地律師幫忙處理，須提供以下材料：
①原告律所，如GBC/Keith/SMG/EPS等；
②凍結平台賬號信息：店鋪名稱，所有者姓名，PayPal賬號及其凍結金額(USD)；
③侵權產品售賣鏈接；
④侵權產品銷售總金額和歷史記錄（訂單詳情截圖）；
⑤被告聯系地址(個人住址或辦公地址)；
⑥供應商信息(店鋪名或網址、聯系地址)
4）權衡後可應訴。如和解金額過高，條件過於苛刻，可考慮應訴，法院可能會將賠償金降至合理金額。
5）放棄店鋪。如果被凍結的資金不多，可以選擇不和解也不應訴，放棄店鋪。過了應訴期後，原告會繼續向法院提交缺席審判申請，法院會給被告一定的時間應訴，規定時間內若被告依然沒有回應，那麼法院就會下發缺席判決，賬戶的錢還是會被劃走，店鋪也就無法運營了。
新店鋪一定要注意使用全新的資料，因為只要是和之前店鋪存在關聯的信息，都會面臨再次被追訴的風險。
2、針對惡意投訴
1）查清楚對方的商標專利申請情況，自證產品不構成侵權並與亞馬遜交涉，使產品恢復上架。
2）考慮對競爭對手的知識產權提無效，以迫使其自動撤訴。
3）必要時請律師代為溝通。
B. 如何向Amazon發起侵權投訴
如果你已經向Amazon市場所在國家/地區的知識產權注冊屬遞交了專利申請，拿到專利申請證書後，你將可以開始對在Amazon銷售你同樣商品的賣家提起投訴。
注意，你需要提供以下信息：
帶簽字的投訴書（電子／郵寄）;
描述侵權的依據; ›侵權的Listing網址；
›版權方的詳細地址、電話、Email，需要與專利申請人一致； ›
說明對方在版權方不知情的情況下盜用了你的版權； ›
說明你是版權方或版權方授權對相關問題提起投訴；
›附件：專利受理回執、專利受理截圖 ›
投訴信的模版
Date: 日期
To Whom It May Concern,
We are writhing this email to report a violation of our Patent Rights.
We are the designer of the following proct(s)：
你的產品標題
You may read attachments and see that we have filed our patent at the Patent Office, and the registration details are as below:
Patent Number (Registration No. 專利批號）
Patent Owner's Name: 專利注冊人
Patent Owner's Phone No.: 專利注冊人電話
Patent Owner's Email Address: 專利注冊人電子郵箱
But we noticed our procts have already been sold on Amazon withour our permission, you may also compare the procts sold by the 3rd parties on Amazon to our design drawing in the attachment, and you will find they are exactly the same!
Therefore, we would ask you to remove the following listing(s) on Amazon, and we reserve our rights to take any legal action hereafter.
要投訴的Amazon產品鏈接
要投訴的Amazon產品鏈接
要投訴的Amazon產品鏈接
Thank you and looking forward to your reply!
Kind regards,
專利所有人署名
C. 收到亞馬遜警告信被告侵權，該怎麼辦
專業解封因帳號侵權被封，帳號重開才收費，成功率90%有意請聯絡我。
D. 求亞馬遜侵權，ODR，假貨封店的申述模板
下方是一件成功拿回銷售權 的申訴信供參考：
Dear Amazon Seller Performance Team.
We understand that recently our performance as a seller on Amazon, com has fallen below both Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two A Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.Unfortunately, we
changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare ring the period without order.
Plan of Action: We are taking the following steps to improve our performance:
1.Review a 11 of procts to make sure that the pictures and descriptions are accurately match with our procts.
2.Most importantly, we wiII complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours
3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quaIity customer service.
信件中提到了關於造成如此狀況的原因，還有給予准確的時間范 圍。並且將補救措施以條列式清楚簡明的回答給亞馬遜官方，這些都是值得借鑒參考的部份。
E. 亞馬遜侵權申訴亞馬遜侵權申訴怎麼寫
①了解賬戶銷售權被移除的真正原因；
②聯系投訴人撤訴
③對待問題內應採取負責任的態容度，並認識到自己的行為對客戶造成的傷害；
④制定一個改善計劃，確保不會再次發生同樣的錯誤；
⑤如果有機會再次開通銷售權，將繼續為亞馬遜的客戶提供優質的服務。
制定改善計劃時要注意：
①不要找借口推卸責任，或揭穿其他賣家僥幸逃脫責任的經歷。犯錯了就要認錯，不要否認犯下的錯誤；
②還沒完全構想好靠譜的改善計劃之前，切勿草率提交申訴郵件；
③改善計劃要簡潔明了，不宜復雜，具體行動方案要說到點子上。
F. 美國亞馬遜賬號侵權被移除銷售權,我該怎麼寫申訴才能恢復賬號能寫一
賣家在擬定申訴內容時，最好是分點羅列申訴內容，這樣表達會比較清晰。擬好申訴後先不用急著提交申訴郵件，應該叫上英文比較厲害的小夥伴們，一起看看行文是否存在語法錯誤，語言表達是否夠准確，內容是否夠詳細。確認沒問題後，再進行下一步的申訴。
G. Amazon亞馬遜侵權如何成功申訴
申訴要點：
1.第一時間下架侵權產品不要抱有僥幸心理，並檢測整個店鋪是否有類似產品全部下架。
2.聯系郵件中給出的投訴者，承認錯誤無心之失，言辭懇求，告知已經下架產品承諾不再銷售他們品牌的產品並抄送給亞馬遜notice郵箱。
3.申訴信:
-資料上有進貨發票和其他有效證明可以提交作為輔助
-說明已經在第一時間刪除產品並保證不在銷售
-加大產品品牌/專利/真偽方面的檢測 100%確定沒有問題才會上架
-組建專人團隊負責核查產品信息:外觀/品牌/工廠資質等
-提供供應商的聯系信息管網等證明有正規的進貨渠道
-保證不再犯錯
亞馬遜侵權申訴信一次性通過郵件：分析賬戶具體情況導致問題的具體原因很重要！！有的放矢，才能源頭自有活水來。
Dear sir/madam,
Thanks for your patience about our issue. We extremely apologize for the inconvenience to you.
We got to recognize that we made a mistake and may infringe the intellectual property rights of others. When we received your email about this issue we have created remove order of our FBA stock to prevent the similar complaint. Now we have send an email to
[email protected]
at June 15, 2017 plead them to withdraw the complaint and we have to make a commitment to them: we will never sell this procts again in the future and to our behavior made the most sincere words of apology, and we also Cc the email to Amazon, but we haven』t received any responded up until now. We will keep our eyes on this issue and I hope that we can find an amicable solution to this issue through the consultation process.
We take the following measures after we got your email:
1. Since we got the Warning Notice of Intellectual Property Rights Infringement about our ASIN: 侵權的ASIN碼 may infringe the intellectual property rights of others, we have remove all the inventory stop selling at first time, now we have deleted this listing now and we no longer sell it again.
2. We have contact the rights owner for retracting the complaints and made the most sincere words of apology, but we haven』t received any responded up until now, we will closely watch the reply.
About this issue, we have taken the following steps to help us to resolve the issue and prevent similar complaints.
1. We have checked all the listing detail from title, image, description and bullet point to ensure have no information in misunderstanding. And we are firmly deleting all the listings that could show any signs of conflicts with intellectual property rights.
2. We have establish the professional handling team to take care of listing 100% match on description, images, bullet points, & search terms, etc. Never make more mistakes of the Proct Design or Brand.
3. We have organized our own research department to make sure we can sell our own procts with our own design & model instead of purchasing from our supplier, to prevent any possible infringement problems on Trademarks & Packages & Design.
4. All of the email or complaint answered and resolve under 24 hours. Provide a good after-sales service.
Hope you can give me a chance again. If there』s any other information you need, please feel free to contact us.
Yours sincerely,店鋪名 Appeal Service