A. 英文投訴信回復範文_客戶投訴回復函範文
怎麼用英語來回復客戶發來的投訴信，怎樣寫才比較合適?下面是我給大家整理了投訴信回復英文 範文 ，供大家參閱!
英文投訴信回復範文1
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
英文投訴信回復範文2
對於無理取鬧的客人：
Dear Sir/Madm:
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,
英文投訴信回復範文3
假如你是王華，在第一百貨商店買了一部SQ200手機，發現手機有質量問題，寫信給商店經理投訴。內容如下：
1. 不能拍照，不能收發信息，等等。。。
2. 希望對方可以允許你退貨或者是換部新手機。
3. 寫信日期是2008年12月21日。注意 書信格式 。
No.7 Jiang Nan Road,
Chongqing City, China
stDec. 21, 2008
Dear Manager,
My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from
ththe First Super Store on Dec. the 18.
First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second,
I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.
Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible.
Thank you!
Yours Customer,
Wang Hua.
假如你是第一百貨公司的經理吳剛，針對上文給予回復。
thDec. 30, 2008
Dear Mr. Wang,
My name is Wu Gang, the General
Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us
about these problems.
As far as your SQ200 cell phone is
concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!
Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!
Sincerely,
Wu Gang.
B. 英語投訴信回復範文
英語的投訴信，自然也是用英語來回復客戶的要求了。下面是我給大家整理了英語投訴信回復寫作 範文 ，供大家參閱!
英語投訴信回復範文
Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.
尊敬的先生，您來信表達了您在過去一年裡對市圖書館的失望和氣憤。
There are usually long lines waiting for assistanceand for use of the computer card catalogue.
說等待幫助和使用電子卡片目錄總是要排長隊。
To avoid crowded conditions, we propose that youuse the library ring off-peak hours.
為了避免這種擁擠狀況，我們建議您避開圖書館開放的高峰時間。
You should have no trouble getting help and using the card catalogue ring the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.
在11：30—14:30和17:30-19:30的時段里，您能方便地得到幫助和使用電子卡片目錄。
The rest are our busiest times.
而其他時間段就是我們最繁忙的時候了。
We always appreciate hearing your comments on the library.
我們一如既往地願意聽取您對圖書館的意見。
Please let us know how you think this is working out.
請來信告知這條建議是否奏效。
Yours faithfully, Li Ming
您真誠的，李明
英文投訴信範文1
[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using "Li Ming" instead.
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration. Yours faithfully，
Li Ming
[ 文章 點評]
這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定對方按時送貨上門的做法，隨後簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。
英文投訴信範文2
Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投訴信模板
Dear ______,
①I am ______( 自我介紹 ). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______(總體介紹). ④In the first place, ______(抱怨的第一個方面). ⑤In addition, ______(抱怨的第二個方面). ⑥Under these circumstances, I find it ______(感覺)to______(抱怨的方面給你帶來的後果).
⑦I appreciate it very much if you could ______(提出建議和請求), preferably
______(進一步的要求), and I would like to have this matter settled by ______(設定解決事情最後期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
範文
Dear Sir
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated.
Sincerely yours,
DELL
譯文
先生：
我寫這封信是為了讓你知道你們一個員工的服務態度。我收到你們上個月的話費單後發現有些計算錯誤，我覺得我被多收了兩個國際長途費用。
但當我打電話詢問客服部門時，接電話的女孩態度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。這樣對待客戶的態度實在讓人難以接受。
我建議對這個女孩進行懲罰，另外告訴該如何對待客戶。我希望她能向我正式道歉。
請早日回復。
真摯的：DELL
C. 怎麼用英文回復客戶的投訴信和寫謝絕信
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
......
下面的是謝絕信
dear whoever,
thank you so much for inviting me to your dancing party, i would love to join you but i don't think I can. I was just informed that i have some other (具體的事).
i'm terribly sorry, and i hope you can forgive my absence.
and I hope you will truly enjoy the party.
with love/regards
XXX
D. 投訴信的英文回復信 大堂經理
投訴信
&
回復信
投訴信寫作基本套路：
Dear
首段：表明寫作意圖以及與收信人的相關性；
中間段：寫明原因，提出具體方案，並且希望得到解決；
結尾段：希望得到回復，並且表示感謝
投訴信寫作模板：
Dear Sir or Madam:
I am very happy that
„„
, but it is a pity to inform you that
„„
Generally
speaking/I
must
explain
the
main
reason
for
my
disappointment.
Firstly
„„
.
Secondly,
„„
.
Last but not least,
„„
These problems have affected my normal life, to remedy this situation/address these
problems, I suggest making the following changes. Before I take any further actions, I
do hope you will take this matter into consideration seriously.
I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
投訴信寫作可用句型：
※
We would like to draw your attention to something you have obviously
failed to
notice.
※
There are some problems with
„
that I wish to bring to attention.
※
I am writing to express my concern/dissatisfaction/disappointment about
※
To remedy/rectify the matter/situation, I suggest making the following changes.
※
To
improve
the
situation/solve
the
problem,
it
is
advisable
for
you
to
take
the
following measures.
※
I hope that it will review its management system, with the view to providing better
service to the public.
模擬題
1
：
Directions:
You
bought
a
digital
camera
in
a
store
last
week,
and
you
have
found
that
there
is
something wrong with it. Write a letter to the store manager to explain the problem,
express your complaints and suggest a solution.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use
「
Li Ming
」
instead.
Do not write the address.
Sample
：
Dear Manager,
I am writing to express my disappointment about
the quality of the digital camera I
bought last Friday at your store.
During the five days the camera has been
in my possession
, problems have emerged
one after another.
For one thing,
the screen is always black,
making
the camera no
different from a traditional one.
For another,
the battery is distressing
as
it supports
the camera
』
s operation for only two hours.
These problems have affected my normal life. Therefore,
I wish to exchange it for
another
camera or declare
a
refund.
Before
I
take
any further
actions,
I
do hope
you will take this matter into consideration seriously.
I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
E. 英語處怎樣回復一個顧客的投訴信件
Sample Letter #1
Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.
I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.
I wish you an enjoyable holiday season.
Sample Letter #2
I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.
Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Sample Letter #3
I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.
F. 英文投訴信回復範文_客戶投訴回復函範文
如何用英語回復客戶發來的投訴信，以及如何撰寫合適的回復？以下是我為大家整理的投訴信回復英文範文，供您參考！
1. 我們完全理解您的情況，並承認是我們的錯誤，請接受我們誠摯的道歉。這是我們的解決方案......，如果您不同意，請告訴我們，我們將盡力為您找到最佳解決方案。感謝您的關注和來信，這使我們能夠提升自己，以便更好地服務您。
2. 親愛的先生/女士：
感謝您的來信，我們從您的信中了解了情況。我們對我們的不完善服務深感抱歉，希望您能寬容地原諒我們。我們期待著以更滿意的服務再次為您服務。再次請接受我們的誠摯邀請，我們將期待您的到來。
3. 假如您是王華，在第一百貨商店買了一部SQ200手機，發現手機有質量問題，寫信給商店經理投訴。內容如下：
不能拍照，不能收發信息等......
希望對方可以允許您退貨或換一部新手機。
寫信日期是2008年12月21日，注意書信格式。
尊敬的經理：
我是王華，我寫這封信是為了告訴你我在2008年12月18日從貴商店購買的SQ200手機的問題。
首先，這部手機不能用來拍照，攝像機似乎有問題。其次，我不能通過這部手機接收或發送簡訊。此外，電池續航時間也太短，無法維持一天。
由於以上問題，我要求您要麼允許我退回這部手機，並將錢退到我的賬戶中，要麼給我一部新手機。如果您有任何更好的建議，請盡快聯系我。
尊敬的吳剛經理，
針對上述情況，我作為第一百貨公司的經理，給予如下回復：
2008年12月30日
親愛的王先生，
我是第一百貨商店的經理吳剛。首先，我為您的手機問題表示抱歉，並感謝您告訴我們這些問題。
關於您的SQ200手機，我建議您將其退回我們的商店，我們將為您更換一部新手機，相關費用由我們承擔。為了表達我們的歉意，我們計劃送給您一張禮品卡。我保證新手機將會完美無缺！
最後，我們再次為給您帶來的不便表示歉意，希望您會喜歡新手機！如果您有任何問題，請隨時聯系我們。祝您愉快！
誠摯地，
吳剛